One Inbox for
Every Customer
Conversation
AxoDesk unifies WhatsApp Business API, Instagram, Messenger, Email, and Live Chat with Meta Ads lead capture, Shopify context, WhatsApp broadcasts, and Meta CAPI conversion signals.
Inbox
Sarah M.
Lead
Sarah M.
+1 (415) 555-0142
+1 (415) 555-0142
sarah@example.com
Marble Tile Pack
#4421
2 mins ago
Inbox
Sarah M.
LeadSarah M.
+1 (415) 555-0142
+1 (415) 555-0142
sarah@example.com
Marble Tile Pack
#4421
2 mins ago
Stop switching tabs.
Keep one customer context.
When the same customer reaches out on multiple channels, AxoDesk keeps everything in one thread. Your team sees the full history instantly, avoids duplicate replies, and resolves issues faster.
- One customer timeline across every channel
- Automatic duplicate contact merging
- Shared team ownership with full message context
- Faster handoffs with fewer repeated questions
A modern SaaS layer for
conversation-led growth.
AxoDesk speaks for the full customer journey: paid leads, WhatsApp conversations, Shopify context, team ownership, and conversion feedback to Meta.
MetaWhatsApp
ShopifyMeta Ads Lead CaptureTurn every ad form into an owned sales conversation.
AxoDesk brings Facebook and Instagram lead form submissions into your CRM with source context, ownership, tags, and workflow triggers ready from the first second.
WhatsApp BroadcastsFollow up faster with broadcasts that still feel personal.
Send approved WhatsApp templates to the right segments, nurture warm leads, recover carts, and route replies back into the shared inbox without splitting the workflow.
Shopify + Meta CAPIConnect store context to ad optimization.
Use Shopify customers, carts, products, and orders inside conversations, then send CRM lead and paid-order outcomes back to Meta CAPI for cleaner campaign learning.
From first paid lead to final purchase signal, AxoDesk keeps growth teams aligned around the same customer record.
Automate lead follow-up.
Close the conversion loop.
Set rules once and let AxoDesk capture Meta Ads leads, send WhatsApp template follow-ups, route owners, sync Shopify context, and report conversion outcomes to Meta CAPI automatically.
Triggers
Actions
Lead Workflow Example
ActiveTrigger: Meta lead captured
Facebook or Instagram lead form arrives
Condition: Intent matched
Lead interest, source, or product is detected
Action: Send WhatsApp follow-up
Uses an approved broadcast or template message
Action: Route to sales queue
Creates CRM context with SLA tracking
Signal: Send CAPI outcome
Lead or Shopify order result goes back to Meta
Meta Ads and Shopify.
Connected to WhatsApp growth.
Capture paid leads, sync store context, run WhatsApp follow-ups, and send conversion outcomes back to Meta from one customer workspace.
Meta Ads lead capture
Pull Facebook and Instagram lead form submissions into AxoDesk contacts, inbox context, and workflows.
Shopify commerce context
Bring customers, products, carts, and orders into AxoDesk for support context and campaign segmentation.
Meta CAPI from CRM + Shopify
Send CRM lead and Shopify paid-order outcomes back to Meta for cleaner conversion reporting.
Built for teams.
Loved by agents.
Give your support team the tools to work together seamlessly and never leave a customer waiting.
Assign Conversations
Route chats to the right agent based on skills, availability, or custom rules.
Internal Notes
Add context-rich private notes visible only to your team — never to customers.
@Mentions
Ping teammates directly in a conversation thread to pull in the right expert fast.
Shared Inbox
Your entire team works from a unified view — no silos, no missed conversations.
Illustrative dashboard preview
Conversations by Channel
See where your support
operations are slowing down
AxoDesk turns conversation activity into actionable operational metrics, so managers can improve staffing, reduce response delays, and raise team consistency week over week.
- Live team, queue, and agent performance visibility
- First response, SLA, and resolution tracking
- CSAT and quality monitoring by channel
- Conversation load trends for workforce planning
- Exportable reports for weekly ops reviews
Bring every customer channel
into one shared inbox
Give your support and CX team a single place to manage conversations, collaborate clearly, and respond with full context.
✓ 14-day free trial · No credit card · Guided onboarding available