Terms of Service

AxoDesk is operated by Axora Infotech, Satellite, Ahmedabad, Gujarat, India. These Terms of Service ("Terms") form a binding agreement between Axora Infotech ("AxoDesk", "we", "us", or "our") and the person or organization accessing the services ("Customer", "you", or "your").

If you use AxoDesk for an organization, you confirm that you are authorized to bind that organization. An order form, plan selection, invoice, statement of work, or separately signed agreement may add to or modify these Terms. If there is a conflict, the signed agreement or order form controls for that conflict.

AxoDesk provides an omnichannel customer-conversation platform that may include shared inboxes, contacts, messaging channels, webchat, broadcasts, workflows, reporting, imports and exports, commerce context, notifications, integrations, and AI-enabled features.

Features vary by plan, deployment, availability, third-party provider, geography, and configuration. We may improve, modify, or discontinue features. Beta, preview, trial, and free features may be changed or withdrawn at any time and are provided without a production-service commitment unless expressly agreed otherwise.

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding credentials and for activity under your accounts.
• Workspace administrators control memberships, roles, permissions, channels, integrations, and configuration.
• You must promptly notify us at support@axodesk.io about suspected unauthorized access or misuse.
• We may require reasonable security measures, including credential resets or access restrictions, to protect the service.

You are responsible for your use of AxoDesk and for activity by your authorized users. You must:

• use the service lawfully and comply with our Acceptable Use Policy;
• obtain required notices, consents, permissions, and other lawful bases before collecting, importing, profiling, or contacting individuals;
• honor opt-outs, unsubscribe requests, channel rules, messaging windows, template rules, and applicable anti-spam requirements;
• comply with the policies of Meta, Google, Shopify, email, SMS, calling, AI, and other providers you connect;
• configure roles, workflows, broadcasts, AI agents, and integrations responsibly; and
• maintain your own records, policies, and backups where required for your business.

As between you and AxoDesk, you retain your rights in data that you or your users submit, import, synchronize, or make available to the service ("Customer Data"). You grant AxoDesk a limited, non-exclusive right to host, copy, transmit, transform, display, and otherwise process Customer Data as needed to provide, secure, support, and improve the service, comply with law, and follow your documented instructions.

You confirm that you have all rights and lawful bases needed for Customer Data and our processing of it. You are responsible for responding to individuals whose data you control. If GDPR or similar processor terms apply, the Data Processing Addendum applies when incorporated into your agreement.

AxoDesk helps you use third-party channels and integrations. Those services are not controlled by AxoDesk. Their terms, technical rules, fees, review processes, outages, rate limits, data use, and availability apply independently.

You authorize AxoDesk to exchange Customer Data with services you enable. You are responsible for provider accounts, credentials, templates, content, recipients, and compliance. See our Third-Party Services and Subprocessors Notice.

AI-enabled features may generate replies, summaries, classifications, workflows, recommendations, or actions based on Customer Data and your configuration. AI output can be inaccurate, incomplete, offensive, outdated, or unsuitable. You must review output and use appropriate human oversight.

You must not use AI-enabled features as a substitute for professional advice or as the sole basis for decisions that create legal, financial, health, employment, housing, credit, education, insurance, or similarly significant effects. You are responsible for testing, monitoring, fallback handling, and disclosure where required.

Fees, billing period, usage allowances, taxes, and payment terms are stated in your selected plan, checkout flow, invoice, or order form. Unless stated otherwise, fees are non-refundable and exclusive of applicable taxes. Third-party channel charges may be billed separately or passed through as described in your plan.

You authorize us and our payment providers to process payment and subscription instructions. We may suspend paid features for overdue amounts after reasonable notice where permitted by law.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need to know it and are subject to confidentiality obligations. This does not apply to information independently developed, lawfully obtained without restriction, or made public without breach.

AxoDesk and its licensors retain all rights in the service, software, documentation, branding, and improvements. These Terms do not grant you ownership of AxoDesk technology. You may not reverse engineer, copy, resell, or create derivative works except where law expressly permits and cannot be waived.

If you provide feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or attribution.

We may suspend or limit access where reasonably necessary to prevent harm, protect security, respond to unlawful use, enforce these Terms, comply with law, or address non-payment. Where practicable, we will provide notice and an opportunity to remedy the issue.

Either party may terminate as permitted by the applicable plan or agreement. Before termination, you should export Customer Data you need to retain. After termination, access may end and Customer Data will be handled according to the agreement, our retention practices, and applicable law.

To the maximum extent permitted by law, the service is provided "as is" and "as available". AxoDesk disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant third-party services, provider approval, message delivery, AI output, or outcomes from your use of the service.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data, arising from the service.

To the maximum extent permitted by law, AxoDesk's aggregate liability arising out of or relating to the service will not exceed the fees paid or payable by the customer to AxoDesk for the service during the twelve months before the event giving rise to liability. This section does not limit liability that cannot lawfully be limited.

To the extent permitted by law, you will defend and indemnify AxoDesk against third-party claims arising from your Customer Data, content, recipients, campaigns, workflows, integrations, unlawful or unauthorized use of the service, or breach of these Terms or applicable law.

Unless a signed agreement states otherwise, these Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in Ahmedabad, Gujarat will have exclusive jurisdiction, subject to any mandatory rights under applicable law.

Neither party is liable for delay caused by events beyond reasonable control. You may not assign the agreement without our written consent, except as part of a permitted corporate transaction. If any provision is unenforceable, the remainder stays effective. Notices to AxoDesk may be sent to info@axorainfotech.com.